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Privacy Policy

Effective Date: 01-09-2025

WEDO (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app and services in the Kingdom of Bahrain.

1. Information We Collect

When you use WEDO, we may collect the following types of information:

A. Personal Information (Provided by You)

This information is collected when you create an account, book services (such as electrical, maintenance, pest control, landscaping), or communicate with us.

  • Name, Phone Number, and Email Address.
  • Physical Address: Collected for service delivery and billing purposes.

B. Technical and Usage Data

This information is collected automatically when you use the app:

  • Location Data: We collect precise location data when the app is running in the foreground to match you with the nearest service provider.
  • Usage Data: Information about how you use the app, including booking history, pages viewed, and time spent on the app.
  • Device Information: Device type, operating system version, unique device identifiers, and IP address.

2. How We Use Your Information

We use your personal information to:

  • Service Delivery: To provide, manage, and execute the home services you request (e.g., transmitting your address to the service provider).
  • Communication: To contact you regarding appointments, service updates, support, and promotional offers.
  • Improvement: To analyze usage patterns, troubleshoot app issues, and enhance our services and customer experience.
  • Legal Compliance: To comply with legal and regulatory requirements in Bahrain.

We do not sell or rent your personal information to third parties for their marketing purposes.

3. Data Storage and Security

We store your information securely and take reasonable organizational and technical steps to protect it from unauthorized access, disclosure, or misuse. However, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing of Information (Essential for Service)

We share your information only in the following necessary cases:

  • With Service Providers: We share your Name, Physical Address, and Phone Number with the assigned service provider to enable them to perform and complete the requested service.
  • With Trusted Third Parties: We share minimal information with partners who help us operate our platform (e.g., secure payment processing, cloud hosting).
  • Legal Requirement: If required by Bahraini law, regulation, or a legal process.

5. Account Deletion and Retention

You have the right to delete your WEDO account at any time. To request account deletion, please contact us at [email protected] or +973 17666066. Once your account is deleted, your personal information will be removed from our systems except where we are legally required to retain certain transactional or compliance records.

6. Third-Party Links

Our app may contain links to third-party websites or services (such as payment gateways or social media sites). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services before providing them with your information.

7. Your Rights

As a user in Bahrain, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data (subject to legal retention requirements).
  • Withdraw consent for processing your data at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by updating the “Effective Date” above and, if the changes are material, by providing notice through the app or via email. We encourage you to review this Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: